Consent Policy

Consent Policy for the Use of Personal Information

Our Key Principles

BLEUFEU, a registered trademark, and its affiliated companies, including the Festival d’été international de Québec, Bleufeu, and Fono, respect your privacy. We are committed to protecting the personal information of our users. We have adopted this Privacy Policy (the "Policy") to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it, and how to correct it if needed. In this Policy, the terms "BLEUFEU," "we," "our," and "us" refer to BLEUFEU, a registered trademark, and its affiliated companies, including the Festival d’été international de Québec, Bleufeu, and Fono.

We acknowledge our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

How We Collect Your Personal Information

When you purchase tickets through one of BLEUFEU’s ticketing platforms (Groupe MTA’s online ticketing service), we collect certain information.

What Personal Information Do We Collect?

We only collect the information necessary to fulfill the purposes mentioned below:

Examples of personal information we may collect include:

  • Identification Information: Name, mailing address, email address, phone number
  • Financial Information: Credit card details, information about the tickets you have purchased from us

How Do We Use Your Data?

The submission of your personal information through your transaction is governed by this Policy.

We use your data for the following purposes, depending on the products you purchase:

  • To identify you
  • To maintain a relationship with you
  • To provide the best possible customer service
  • To track purchases
  • To comply with laws and manage risks

Some purposes are optional in our relationship with you:

  • To inform you about our promotional offers, contests, and events that may interest you

Security

To protect your personal data, we take reasonable precautions to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately. We restrict access to your personal information. Only individuals whose job responsibilities require access can view this information.

Security measures have been implemented to protect our platforms, infrastructure, and IT systems.

Some of the security measures in place include:

Technological Measures:

  • Multi-factor authentication
  • Data encryption
  • Digital certificates
  • Firewalls

Physical or Administrative Measures:

  • Required authorization to access our IT systems and the buildings where your personal information is stored

Data Retention

We retain all collected information for as long as necessary to achieve the purposes for which it was collected or for other essential reasons, such as compliance with legal obligations. We will destroy this data at the end of this period or if you choose to withdraw your consent. Upon your request, once your data is deleted, you will receive confirmation that your request has been processed.

Your Rights

Data protection laws grant you certain rights regarding your information. Specifically, you can:

  • Request access to your data to review it. However, we reserve the right to ask for additional information to verify your identity.
  • Request that we modify or correct your data.
  • Request the deletion of your personal data, unless we are required to retain it to comply with legal obligations.
  • Object to the processing of your data, unless we have legitimate reasons that override your rights or interests or if we need to continue processing your data for legal claims.
  • Request a restriction on the processing of your data if it is incorrect, if you believe our processing is unlawful, or if we no longer need to process it but must retain it for legal purposes.
  • Request your data in an accessible format.
  • Withdraw your consent for the processing of your personal data.
  • File a complaint with the appropriate authority if you believe we are processing your data in violation of applicable data protection laws.

Access and Control of Your Data

You can verify, modify, or delete your personal information by contacting us via email or phone. We will respond to your request as soon as possible. Please provide enough details to help us identify you and process your request accordingly.

To exercise these rights, you can contact Marie-Hélène Beaulieu, Attorney, at:
[email protected]
418-523-8830 ext. 240